IntelliTrack

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General Support FAQs ​

Answers to the most common questions about IntelliTrack support: support hours, availability, maintenance windows, access through StayLive Services™, and training.

What are the standard support hours for IntelliTrack? ​

Support requests can be made Monday-Friday 8:00 AM–5:00 PM EST.

What is IntelliTrack's availability guarantee? ​

The service level target availability is 99.90% for each calendar month.

What are IntelliTrack's scheduled maintenance windows? ​

Scheduled maintenance windows are biweekly Thursday nights from midnight to 4 AM (EST).

I'm procuring mobile hardware from Barcoding. Will I have access to IntelliTrack? ​

The IntelliTrack IT Asset Service bundle is a component of our StayLive Services™ offering. This will allow you to manage service contracts and equipment RMAs. Contact your Barcoding Account Manager for more information on IntelliTrack IT Asset Service and Barcoding's StayLive Services™.

Is training available? ​

Yes, training materials are available, and videos are accessible here. Additional training services can be procured if desired.